FAQ
Shipping
How long does shipping take?
Orders are processed within 0–3 business days.
Delivery typically takes 7–15 business days depending on your location.
Do you ship worldwide?
Yes. We offer free worldwide shipping on all orders.
Will I receive a tracking number?
Yes. A tracking number will be provided once your order ships.
Where are orders shipped from?
Orders may be shipped from international warehouses depending on product availability and logistics optimization.
Products
Are your products compatible with my device?
Please refer to each product page for compatibility information. Charging products are compatible with supported iPhone, Apple Watch, AirPods, and other Qi-enabled devices where specified.
Do your charging products support fast charging?
Yes. Compatible wireless charging products support up to 15W fast wireless charging.
Will the product always look exactly like the photos?
We strive to keep our product photos and descriptions as accurate and up to date as possible.
Manufacturers may occasionally make minor updates to product appearance, packaging, colors, branding, materials, specifications, or included accessories without prior notice. These updates do not affect the product's intended functionality, compatibility, or overall performance.
When significant product revisions become available, we make reasonable efforts to update the product information on our website accordingly.
Orders
Can I change my order?
Once an order has been placed, changes cannot usually be made. Please review your order carefully before completing your purchase.
Can I cancel my order?
Orders cannot usually be cancelled once processing has begun. Please contact us immediately if you need assistance.
Returns
Can I return my order?
Returns for customer preference are generally not accepted. If your item arrives damaged or defective, please contact us within 30 days of delivery.
What if my item arrives damaged?
Please contact us within 30 days of delivery and include your order number along with clear photos of the item and packaging.
Support
How can I contact support?
Email: support@utilck.com
Phone: +81-3-5002-0345
Customer Support Hours
Monday – Friday
10:00 AM – 3:00 PM (JST)
We typically respond within 1 business day.