FAQ
Shipping
How long does shipping take?
Orders are processed within 1–5 business days.
Delivery typically takes 7–15 business days depending on your location.
Do you ship worldwide?
Yes. We offer free worldwide shipping on all orders.
Will I receive a tracking number?
Yes. A tracking number will be provided once your order ships.
Where are orders shipped from?
Orders may be shipped from international warehouses depending on product availability and logistics optimization.
Products
Are your chargers compatible with iPhone and Apple Watch?
Yes. Our charging products are compatible with iPhone, Apple Watch, AirPods, and Qi-enabled devices.
Do your products support fast charging?
Yes. Our wireless chargers support up to 15W fast wireless charging for compatible devices.
Orders
Can I change my order?
Once an order has been placed, changes cannot be made due to system limitations. Please review your order carefully before completing your purchase.
Can I cancel my order?
Orders cannot be cancelled once they have been placed. Please review your order carefully before completing your purchase.
Returns
Can I return my order?
We do not accept returns for customer preference. However, if your item arrives damaged or defective, please contact us within 30 days of delivery and our support team will assist you.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 30 days of delivery with photos of the product and packaging.
Support
How can I contact support?
You can contact us anytime at support@utilck.com.