Shipping Policy

Last updated:April 11, 2026

Thank you for shopping with UTILCK. This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing from our store.

Free worldwide shipping.
Orders are processed within 1–5 business days.
Estimated delivery time is 7–15 business days.
A tracking number will be provided once your order ships.

1. Order Processing

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, order processing may take additional time. If a significant delay occurs, customers will be notified via email.

Please note that placing an order does not guarantee immediate shipment.

2. International Fulfillment

UTILCK works with international suppliers and fulfillment partners. Some products may be shipped directly from overseas warehouses depending on stock availability and logistics optimization.

By placing an order with UTILCK, customers acknowledge that products may be shipped from international locations.

3. Estimated Delivery Time

Estimated delivery time: 7–15 business days

Delivery times vary depending on several factors including but not limited to:

  • Destination country
  • Customs processing
  • Local postal service operations
  • International shipping conditions
  • Weather or transportation disruptions
  • Carrier operational delays

Delivery times are estimates only and are not guaranteed.

UTILCK is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information if available.

Please allow several days for tracking information to become active in the carrier's tracking system.

Tracking updates depend on the shipping carrier and may not update in real time.

5. Customs Duties, Taxes and Import Fees

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are not included in the purchase price.

Customers are solely responsible for paying any customs duties, import taxes, or additional fees that may apply.

UTILCK has no control over these charges and cannot estimate the amount.

6. Shipping Delays

Shipping delays may occur due to factors outside of our control including but not limited to:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Global logistics disruptions
  • Public holidays in destination countries
  • Transportation interruptions

UTILCK is not responsible for delays caused by these external circumstances.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for ensuring that their shipping address is accurate and complete at the time of purchase.

UTILCK is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an incorrect shipping address is entered, we cannot guarantee order modification, reshipment, or refunds.

If the order has already been processed or shipped, changes may not be possible.

8. Delivery Responsibility

Once a package has been handed over to the shipping carrier and marked as shipped, responsibility for delivery lies with the carrier.

UTILCK is not responsible for delays, loss, or damage that occurs during transit.

9. Delivered Packages

If tracking indicates that a package has been successfully delivered, UTILCK considers the order fulfilled.

UTILCK is not responsible for lost or stolen packages after delivery confirmation.

If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly to initiate an investigation.

10. Failed Delivery or Returned Packages

If a package is returned to the sender due to:

  • Incorrect address
  • Delivery refusal
  • Failure to collect the package
  • Unsuccessful delivery attempts

the customer may be responsible for additional shipping fees required to resend the order.

11. Force Majeure

UTILCK is not liable for delays or delivery failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, transportation disruptions, government actions, or global logistics interruptions.

12. Contact Information

If you have any questions regarding shipping, please contact our support team:

Email: support@utilck.com