Shipping Policy

Last updated: July 18, 2026

Thank you for shopping with UTILCK.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products from our website.

Free worldwide shipping.
Orders are processed within 0–3 business days.
Estimated delivery time is typically 7–15 business days after shipment.
Tracking information will be provided once your order has been shipped.

1. Order Processing

Orders are typically processed within 0–3 business days after payment has been confirmed.

Orders are processed Monday through Friday (JST). Orders are not processed on weekends or Japanese public holidays.

During periods of high demand, processing may take slightly longer. If a significant delay occurs, we will notify you by email.

Please note that placing an order does not guarantee immediate shipment.

2. International Fulfillment

UTILCK works with trusted international suppliers and fulfillment partners.

Depending on inventory availability and logistics optimization, products may be shipped directly from overseas warehouses.

By placing an order, you acknowledge and agree that your order may be fulfilled internationally.

3. Estimated Delivery Time

Estimated delivery time: 7–15 business days

Delivery times vary depending on factors including, but not limited to:

  • Destination country
  • Customs clearance
  • Local postal services
  • International shipping conditions
  • Weather conditions
  • Carrier operational delays

Estimated delivery times are provided for reference only and are not guaranteed.

UTILCK is not responsible for delays caused by customs authorities, shipping carriers, or circumstances beyond our reasonable control.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow several days for tracking information to become active after shipment.

Tracking updates are provided by the shipping carrier and may not update in real time.

5. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.

These charges are not included in the purchase price and are the responsibility of the customer.

UTILCK has no control over these charges and cannot estimate the amount.

6. Shipping Delays

Shipping delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Global logistics disruptions
  • Public holidays
  • Transportation interruptions

UTILCK is not responsible for delays resulting from these external factors.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If incorrect or incomplete shipping information is provided, UTILCK cannot guarantee order modification, reshipment, or refunds.

Once an order has entered processing or has been shipped, address changes may no longer be possible.

8. Delivery Responsibility

Customers are responsible for accepting delivery or collecting their package within the shipping carrier's designated holding period.

Risk of loss transfers to the customer once the shipment has been handed over to the shipping carrier.

9. Delivered Packages

Orders marked as "Delivered" by the shipping carrier are considered successfully delivered.

UTILCK is not responsible for lost, stolen, or misplaced packages after delivery has been confirmed by the shipping carrier.

If your tracking information indicates successful delivery but you cannot locate your package, please contact the shipping carrier directly.

10. Returned Packages

Packages returned due to any of the following reasons:

  • Incorrect or incomplete shipping address
  • Failure to collect the package within the carrier's designated holding period
  • Long-term absence
  • Delivery refusal
  • Repeated unsuccessful delivery attempts

may not be eligible for reshipment or a refund. If reshipment is approved, additional shipping charges may apply.

Please also refer to our Return & Refund Policy for additional information.

11. Force Majeure

UTILCK shall not be liable for delays or delivery failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, transportation disruptions, government actions, customs delays, labor disputes, or global logistics interruptions.

12. Contact

If you have any questions regarding shipping, please contact us.

Phone: +81-3-5002-0345
Email: support@utilck.com
We typically respond within 1 business day.