Privacy Policy
Last updated: July 18, 2026
At UTILCK ("we", "our", "us", or "the Site"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Order history and transaction details
- Device information such as IP address, browser type, operating system, and cookies
This information is necessary to process orders, provide customer support, improve our services, and comply with legal obligations.
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Communicate regarding your orders
- Prevent fraud and improve security
- Improve our products, website, and services
- Send promotional communications where permitted by applicable law
Shipping & Fulfillment
Some products sold on our website may be shipped directly from our trusted international suppliers or fulfillment partners.
To fulfill your order, we may share your shipping information with trusted logistics providers and shipping carriers. They receive only the information necessary to complete delivery.
Payment Information
Payments are processed securely through trusted third-party payment providers, including Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment methods.
We do not store or have access to your complete credit card information.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, personalize your experience, and optimize our services.
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Personal Information
We may share your personal information with trusted service providers including:
- Shopify and Shopify-related services
- Payment processors
- Shipping carriers and logistics partners
- Website hosting providers
- Analytics services (such as Google Analytics)
- Advertising platforms (such as Meta or Google Ads, where applicable)
These providers receive only the information necessary to perform their services.
We may also disclose information when required by law or when necessary to protect our legal rights, prevent fraud, or enforce our policies.
Data Security
We implement reasonable technical and organizational measures to protect your personal information.
However, no method of electronic transmission or internet storage can be guaranteed to be 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
We may retain certain information where required by applicable laws or for legitimate business purposes.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
If you wish to exercise these rights, please contact us.
External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Children's Privacy
Our services are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.
Contact
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
Phone: +81-3-5002-0345
Email: support@utilck.com
We typically respond within 1 business day.